Legal Information
Refund & Cancellation Policy
This policy explains the general framework for cancellations and refund requests. The specific terms of each engagement are set out in its written agreement.
Contents
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1.Introduction
Future Garden Media provides consulting services under written agreements. This policy describes how cancellation and refund requests are handled in general terms.
2.Scope
This policy applies to consulting engagements with Future Garden Media. No products are sold through this Website, and no payments are taken on the Website.
3.Consulting Engagements
Each engagement is defined by a proposal or agreement that sets out its scope, deliverables, fees and payment arrangements.
4.Service Agreements
Where a service agreement contains specific cancellation, refund or payment provisions, those provisions apply and take precedence over this general policy.
Configuration required before publication: the business owner must confirm the standard cancellation notice periods, deposit arrangements (if any) and refund terms used in its agreements. No fixed fees, deposits, deadlines or penalties are stated here because none have been confirmed.
5.Project-Based Consulting
For project-based engagements, fees typically relate to defined phases or deliverables as set out in the agreement.
6.Cancellation Requests
To cancel or pause an engagement, please notify us in writing at [email protected], referencing the engagement. We will confirm receipt and the next steps under the applicable agreement.
7.Refund Eligibility
Eligibility for any refund is determined by the applicable agreement and the status of the work at the time of cancellation.
8.Work Already Performed
Fees for work performed before cancellation are generally payable as provided in the agreement.
9.Completed Deliverables
Deliverables that have been completed and provided are generally not refundable, unless the agreement states otherwise.
10.Third-Party Expenses
Pre-approved third-party expenses incurred on the client’s behalf are handled as described in the agreement.
11.Billing Questions
For questions about an invoice, contact us by email or phone. We will review and respond to the query.
12.Refund Request Procedure
- Email your request with the engagement name, invoice reference and reason.
- We review the request against the agreement and work status.
- We confirm our decision in writing.
13.Approved Refund Processing
Approved refunds are returned using the original payment method where practical, or another method agreed with the client.
14.Policy Updates
We may update this policy. Changes do not alter the terms of agreements already in force.
15.Contact Information
Future Garden Media
2463 Folsom St, San Francisco, CA 94110, United States
Email: [email protected]
Phone: +1 (415) 647-3733